Sobre

• POSITION SUMMARY

• Answer, record, and process all guest requests, questions, or concerns via
• telephone, email, chat, and mobile communication devices. Operate telephone
• switchboard, process guest requests for wake-up calls, and connecting and
• directing calls to the appropriate extension. Receive, record, and relay
• messages accurately. Log all guest requests or issues into computer, contact
• appropriate individual or department (e.g., Bellperson, Housekeeping), and
• follow up with guest to ensure their request has been resolved to their
• satisfaction. Provide information to guests about room features, property
• amenities, and local areas of interest. May process room service orders, answer
• questions on menu selection and record transactions in point-of-sale system.
• Assist guests with accessing internet and guestroom entertainment.

• Follow all company policies and procedures; ensure uniform and personal
• appearance are clean and professional; maintain confidentiality of proprietary
• information; and protect company assets. Welcome and acknowledge all guests
• according to company standards, anticipate and address guests’ service needs,
• assist individuals with disabilities, and thank guests with genuine
• appreciation. Speak with others using clear and professional language, and
• answer telephones using appropriate etiquette. Develop and maintain positive
• working relationships with others, and support team to reach common goals.
• Comply with quality assurance expectations and standards. Read and visually
• verify information in a variety of formats; stand, sit, or walk for an extended
• period of time or for an entire work shift. Move, lift, carry, push, pull, and
• place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

• PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.

• Related Work Experience: No related work experience.

• Supervisory Experience: No supervisory experience.

• License or Certification: None

• At Marriott International, we are dedicated to being an equal opportunity
• employer, welcoming all and providing access to opportunity. We actively foster
• an environment where the unique backgrounds of our associates are valued and
• celebrated. Our greatest strength lies in the rich blend of culture, talent, and
• experiences of our associates. We are committed to non-discrimination on any
• protected basis, including disability, veteran status, or other basis protected
• by applicable law.

• W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to
• experience life. We’re here to open doors and open minds. We are constantly
• inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is
• at our core and has made us renowned for reinventing the norms of luxury around
• the globe. Whatever/Whenever is our culture and service philosophy that brings
• our guests’ passions to life. If you are original, innovative, and always
• looking towards the future of what’s possible, welcome to W Hotels. In joining W
• Hotels, you join a portfolio of brands with Marriott International. Be where you
• can do your best work, begin your purpose, belong to an amazing global  team,
• and become the best version of you.