Sobre

• The Training Instructor (Operations) plays a critical role in the development
• and readiness of customer service professionals. 

• This position is responsible for delivering high‑quality technical and
• behavioral training, ensuring that new call center agents are fully prepared to
• training technicians who will work in the field of telecom installation.

• Acting as both a facilitator and subject matter guide, the instructor translates
• training content into practical learning experiences, supports learner
• engagement, and ensures alignment with the established training project and
• client expectations.

• Working scheme: hybrid (2 days onsite)

• Working Location: Florianópolis.

• Key Accountabilities

• Training Delivery & Facilitation

• * Deliver technical and behavioral training sessions in both classroom and
• virtual environments
• * Conduct theoretical and practical learning activities according to the
• defined training program
• * Ensure clear transmission of training content, reinforcing key concepts and
• service standards
• * Ensure participant understanding of all proposed content and learning
• objectives
• * Monitor trainee engagement and performance throughout the training cycle
• * Identify strengths and improvement opportunities in training delivery and
• report findings to the manager
• * Control attendance records and maintain accurate training reports
• * Ensure proper use and care of training resources provided by the company and
• the client
• * Support compliance with training schedules, documentation, and internal
• processes
• * Maintain open communication with leadership regarding training outcomes,
• challenges, and opportunities
• * Act as a representative of the company’s training standards when interacting
• with clients and internal teams

• Candidate Profile
• Experience & Education

• * Bachelor’s degree completed or in progress in Technology, Education, Learning
• & Development, or related fields (desirable)
• * Previous experience delivering behavioral training
• * Experience with Fiber-optic / GPON installation
• * System knowledge of Telecom platforms and processes (highly desirable)

• Technical & Methodological Skills

• * Strong knowledge of learning methodologies and classroom didactics for both
• in‑person and virtual training
• * Proficiency in Microsoft Office tools
• * Experience using videoconferencing platforms for virtual training delivery

• Communication & Behavioral Competencies

• * Clear and confident communication style
• * Ability to adapt content and delivery to different learning profiles
• * Proactive, collaborative, and committed to continuous improvement
• * Strong planning and organizational capabilities
• * Ability to manage multiple training activities while maintaining quality and
• structure
• * Detail‑oriented with strong follow‑through on administrative responsibilities

• Why Join

• This role offers the opportunity to directly impact the quality and
• effectiveness of call center operations by shaping the skills and behaviors of
• frontline customer service professionals. You will work in a dynamic training
• environment, partnering with operational leaders and clients, and contributing
• to the development of high‑performing service teams.

• #LI-JD1

• GP Strategies Corporation is one of the world's leading talent transformation
• providers. By delivering award-winning learning and development solutions, we
• help organizations transform through their people and achieve meaningful change.
• GP Strategies has delivered our innovative consulting, learning services, and
• talent technology solutions to over 6,000 organizations globally.

• From our global experience working across thousands of projects and initiatives
• over the past 55 years, we've learned that relationships, business, work,
• innovation, strategy, and transformation are all about people. And, to put it
• simply, GP Strategies is about our people - an extensive global network of
• learning experts. Additional information can be found at www.gpstrategies.com
• [https://www.gpstrategies.com/].

• With more than 4000 employees in over 30 countries, diversity at GP Strategies
• is second nature! Beyond our locations, our culture focuses on performance and
• revolves around respect, fairness, and working collaboratively to achieve our
• goals. We support our People, no matter who they are or where they are from,
• because we all have valuable and unique perspectives and approaches. That's how
• great ideas are born, which enable us to work smarter.

• GP Strategies is committed and proud to be an Equal Opportunity Employer. All
• qualified applicants will receive consideration for employment without regard to
• race, color, religion, sex (including pregnancy, childbirth and related
• conditions, sexual orientation, and gender identity), national origin, age,
• veteran status, disability, or any other federally protected class.