Sobre

• About Massive Bio

• Every cancer patient deserves access to treatment options. Massive Bio is an
• AI-powered precision medicine platform transforming how cancer patients discover
• and access clinical trials by eliminating the barriers of geography, financial
• constraints, and information asymmetry that have historically limited
• enrollment.

• Founded in 2015 and headquartered in US, Massive Bio is scaling its impact
• globally by powering operations across multiple countries and bringing
• innovative cancer treatment options to a rapidly growing and diverse population
• of patients. Through our proprietary AI platform, we connect individuals to
• clinical trials worldwide and partner with leading pharmaceutical companies,
• contract research organizations (CROs), and healthcare systems to accelerate
• drug development and expand equitable access to cutting-edge therapies.

• Role Summary 

• Patient Relations Coordinator is a critical operational link for our Brazilian
• market. This role bridges empathetic patient care with rigorous operational
• discipline. The ideal candidate excels in high-volume pipeline management,
• strict regulatory compliance, and precise CRM documentation to drive efficient
• patient onboarding and trial enrollment. 

• Core Responsibilities 

• * Patient & Provider Coordination: Serve as the primary, compliant point of
• contact for patients, caregivers, and physicians. Facilitate structured
• onboarding, consent acquisition, and seamless medical record collection. 

• * Pipeline & CRM Management: Maintain flawless data integrity and workflow
• documentation within CRM systems (e.g., HubSpot). Manage active lists, deal
• stages, and scheduled follow-ups to ensure zero delays in the patient
• journey. 

• * Operational Execution: Execute automated and manual outreach cadences,
• consistently meeting established KPIs and SLAs while providing actionable
• insights to optimize operational governance. 

• * Regulatory Compliance: Ensure all communications and data handling strictly
• adhere to Brazil’s LGPD, privacy requirements, and internal standard
• operating procedures. 

• Candidate Qualifications 

• * Experience: 2+ years in healthcare operations, oncology support, or
• structured patient coordination. A strong understanding of the Brazilian
• healthcare system and clinical trial phases is required. 

• * Technical Skills: High proficiency in CRM platforms, active pipeline
• management, and structured data documentation. 

• * Languages: Native-level Brazilian Portuguese and professional-level English. 

• * Core Competencies: Exceptional emotional intelligence balanced with stringent
• process discipline, accountability, and the ability to navigate sensitive
• oncology discussions professionally.