Sobre

• Product Managers are the builders in Amazon. They own developing new features,
• tools, processes, and businesses for our customers, and scaling them to serve
• hundreds of millions of customers. PMs are focused on understanding the needs
• (stated or unstated) of customers, sellers, and our business and coming up with
• creative and often solutions to serve these needs. Think of any feature on
• Amazon that you like e.g. ‘Secured Delivery’, ‘Prime’, 'Easy Returns' - all
• these were built by product managers.

• Amazon’s vision is to be ‘earth’s most customer centric company’ and being able
• to return products is an important trust-builder. However, it is also a costly
• process to execute, and with the added challenge of bad actors abusing the
• returns and rejects policies, it becomes an area of high judgment decisions and
• careful experimentations.

• Key job responsibilities
• - The PM will have end to end ownership of driving financial sustainability of
• returns by optimizing processes to reduce cost of good returns and launching
• initiatives, targeted and universal, to reduce associated abuse and misuse of
• return and rejects policies.
• - The work will include identifying such opportunities, defining and designing
• solutions (and their architecture), getting leadership buy-in, prioritization of
• resources, delivering the project in partnership with tech teams and measuring
• impact.
• - This role requires working closely with stakeholders from LATAM/WW teams such
• as Operations, Machine Learning, Last Mile, etc. to innovate and deliver forward
• looking initiatives which while making returns increasingly cost-effective, also
• improves the returns CX of good customers. Basic Qualifications: - Experience in
• product or program management, product marketing, business development or
• technology
• - Master's degree or equivalent
• - Experience owning/driving roadmap strategy and definition
• - Experience with end to end product delivery
• - Experience with feature delivery and tradeoffs of a product
• - Experience as a product manager or owner
• - Experience owning technology products Preferred Qualifications: - Experience
• in influencing senior leadership through data driven insights
• - Experience working across functional teams and senior stakeholders

• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.