Sobre

• Who we are...

• AvantStay delivers exceptional, unique stays for group travelers. The company
• has built a tech-enabled millennial hospitality brand to be the new standard for
• group experience. We are venture funded and growing rapidly in the explosive
• $100+ billion dollar STR industry.

• What we are looking for…

• As a Guest Experience Agent, you’ll support guests from the moment they inquire
• about one of our properties to the end of their stay. Additionally, you’ll work
• closely with our field operators to maintain and deliver on property
• expectations. This person will have excellent communication, interpersonal and
• critical thinking skills in order to support our guests' inquiries. 

• What you’ll do…

• * Talk to escalated guests and troubleshoot guest issues.

• * Make reservations for customers based on their various requirements and
• budgetary allowances.

• * Respond to guest messages promptly and personally, adhering to our strict SLA
• with the goal of establishing an open, welcoming relationship.

• * Interact with guests via phone, email, and text message.

• * Support field operation teams in maintaining a consistent guest experience.

• * Keep relevant systems updated with customer information and property details.

• * Provide knowledgeable and accurate information regarding AvantStay properties
• and policies.

• * Build and maintain positive relationships with field operators and local
• vendors.

• * Provide the highest level of customer support to all current and future
• guests.

• Requirements

• * Fluency in English is required.

• * 2+ year in customer service and/or concierge experience required.

• * Experience with Zendesk.

• * Experience in a call center environment.

• * Strong communication skills and close attention to detail.

• * Positive, enthusiastic and passionate about providing great customer service
• to our guests.

• * Ability to understand and convey both business issues and technical concepts.

• * Reliable, with a strong understanding of team dynamics.

• * Excellent self-management skills, and the ability to prioritize and deliver
• work to meet tight deadlines

• * Background in real estate and/or short-term rentals (preferred).

• Benefits

• * Flexible & fully remote - work from anywhere!

• * Full-time position

• * Pay range is USD $6-10/hour based on experience & location