Sobre

• JOB SUMMARY

• Leads and manages all day-to-day activities related to the sales function with a
• focus on building long-term, value-based customer relationships that enable
• achievement of property sales objectives. Achieves personal booking goals and
• makes recommendations on booking goals of direct reports.

• CANDIDATE PROFILE 

• Education and Experience

• • 2-year degree from an accredited university in Business Administration,
• Marketing, Hotel and Restaurant Management, or related major; 3 years experience
• in the sales and marketing or related professional area.

• OR

• • 4-year bachelor's degree in Business Administration, Marketing, Hotel and
• Restaurant Management, or related major; 1 year experience in the sales and
• marketing or related professional area.

• CORE WORK ACTIVITIES

• Supporting Developing & Executing Sales Strategies

• • Works with sales leader to ensure understanding of sales strategy and
• effective implementation of this strategy for the segment.

• • Works with management team to create and implement a sales plan addressing
• revenue, customers and the market for the segment led by the DOS.

• • Assists with the development and implementation of promotions, both internal
• and external.

• Maximizing Revenue

• • Provides positive and aggressive leadership to ensure maximum revenue
• potential (e.g., sets example with personal booking goals).

• • Recommends booking goals for sales team members.

• Managing Sales Activities

• • Monitors all day to day activities of direct reports.

• • Approves space release for catering to maximize revenue (DOS, Group) in the
• absence of a Business Evaluation Manager.

• • Participates in sales calls with members of sales team to acquire new business
• and/or close on business.

• • Executes and supports the operational aspects of business booked (e.g.,
• generating proposal, writing contract, customer correspondence).

• Analyzing & Reporting on Sales and Financial Data

• • Analyzes market information by using sales systems and implements strategy to
• achieve property’s financial room and catering goals.

• • Assists Revenue Management with completing accurate six period projections.

• • Reviews sales and catering guest satisfaction results to identify areas of
• improvement.

• Ensuring Exceptional Customer Service

• • Displays leadership in guest hospitality, exemplifies customer service and
• creates a positive example for guest relations.

• • Interacts with guests to obtain feedback on product quality and service
• levels.

• • Meets with guests during pre- and post-convention meetings to obtain feedback
• on quality of product (e.g., rooms, meeting facilities and equipment, food and
• beverage), service levels, execution against contract and overall satisfaction.

• • Empowers employees to provide excellent customer service.

• • Observes service behaviors of employees and provides feedback to individuals.

• • Incorporates guest satisfaction as a component of department meetings with a
• focus on continuous improvement.

• • Executes and supports the company’s Customer Service Standards and property’s
• Brand Standards.

• • Participates in and practices daily service basics of the brand.

• • Executes exemplary customer service to drive customer satisfaction and loyalty
• by assisting the customer and ensuring their satisfaction before and during
• their program/event.

• • Serves the customer by understanding their needs and recommending the
• appropriate features and services that best meet their needs and exceed their
• expectations, while building a relationship and loyalty to the company.

• • Gains understanding of the property’s primary target customer and service
• expectations; serves the customer by understanding their business, business
• issues and concerns, to offer better business solution both prior to, and during
• the program/event.

• Building Successful Relationships

• • Develops and manages relationships with key stakeholders, both internal and
• external.

• • Works collaboratively with off-property sales channels (e.g., Event Booking
• Center, Market Sales, GSO) to ensure the property needs are being achieved and
• the sales efforts are complementary, not duplicative.

• • Works with Human Resources, Engineering and Loss Prevention to ensure
• compliance with local, state and federal regulations and/or union requirements.

• • Attends customer events, trade shows and sales missions to maintain, build or
• develop key relationships with GSO Managers and customers.

• Managing and Conducting Human Resource Activities

• • Interviews and hires management and hourly employees with the appropriate
• skills to meet the business needs of the operation.

• • Utilizes all available on the job training tools for employees.

• At Marriott International, we are dedicated to being an equal opportunity
• employer, welcoming all and providing access to opportunity. We actively foster
• an environment where the unique backgrounds of our associates are valued and
• celebrated. Our greatest strength lies in the rich blend of culture, talent, and
• experiences of our associates. We are committed to non-discrimination on any
• protected basis, including disability, veteran status, or other basis protected
• by applicable law.