Sobre

About the Role

• As a Customer Success Manager, you will be responsible for providing complete
• support to the LATAM customers for CleverTap on value realization, solution
• engineering and product adoption with the customer's system, retain and grow
• CleverTap business by effective customer success management.

What will you do

• * Drive the product adoption to help customer achieve their business outcomes
• and realize value (build Success Plans).

• * Develop an intimate understanding of your customers’ businesses, conduct
• health checks.

• * Develop a network of champions within each account through education,
• coaching, and strong influencing skills.

• * Represent to our customers as a trusted advisor, advocate and marketing
• thought leader/subject-matter-expert, conduct regular executive business
• reviews.

• * Collaborate with customers to develop, launch, and manage marketing campaigns
• focused on engagement and revenue goals.

• * Be an expert on trends and best practices for digital marketing and
• analytics.

• * Enlighten our customers with insights gleaned from their own data and
• industry trends.

• * Ensure customers get maximum value from CleverTap by leveraging full platform
• functionality.

• * Liaison between your customers and all the internal teams.

• * Handle customer concerns with confidence, putting them at ease.

• What we are looking for?

Must have

• * Bachelor’s / Master degree in Computer Science, Information Technology,
• Marketing, Business, or related fields.

• * Overall 5-8 years of experience with 2-3 years as a Customer Success Manager
• or Account Manager

• * Strong technical aptitude and basic understanding of SaaS platforms, mobile
• technologies, and digital marketing tools.

• * Knowledge and understanding of APIs, SDKs, and data analytics tools.

Good to have

• * Understanding of customer lifecycle, retention strategies, and campaign
• management.

• * Post-Graduation- MBA – Marketing, PGDM, Diploma courses in Digital Marketing

Measures of Success

• * Retention Rates: Client renewal and churn rates

• * Product Adoption: Depth and breadth of platform features utilized by clients.

• * ROI Performance: Effectiveness of client campaigns / Engagement executed
• using our platform

• * Client Satisfaction: Measured through Net Promoter Score, Case studies
• published & feedback

• * Expansion: Measured through upsell & cross-sell of our platform

• Who you will report to: Director - Customer Success

• Why join us

• * Contribute to a product backed by 11 technology patents, showcasing
• industry-leading innovation.

• * You are passionate about technology and its impact on the high-growth mobile
• technology space

• * Power personalized engagement at scale, processing over 30 billion events
• daily and reaching 3+ billion devices worldwide.

• * Flourish in an Environment that Nurtures Growth and Curiosity

Learn More

• Get to know us better before you apply!

• Check out our product documentation, engineering blog, and customer stories to
• see how we work and what we value.

• * CleverAI  [https://clevertap.com/ai/]

• * Blogs [https://clevertap.com/blog/]

• * Redefining Customer Engagement in the AI Era
• [https://clevertap.com/blog/redefining-customer-engagement-in-the-ai-era-with-clevertaps-3i-framework/]

• * TesseractDB™ [https://clevertap.com/customer-data-and-analytics/tesseractdb/]

• * CleverTap Product Demo
• [https://t.lever-analytics.com/email-link?dest=https%3A%2F%2Fclevertap.com%2Fdemo-center%2F%23gallery&eid=030781ac-a04c-444c-807e-bda7a196767f&idx=4&token=ROnoAi1k2jyVYRD-4cQM0aEy5KM]

• * Values
• [https://tech.clevertap.com/clevertap-values-and-how-we-got-them-right/] 

About CleverTap

• CleverTap is the world’s leading AI-first, all-in-one customer engagement and
• retention platform, redefining how brands build lasting customer relationships
• in the Agentic era. Powered by its proprietary CleverAI™ Decisioning Engine and
• the Agentic Universe, CleverTap enables autonomous, real-time decision-making
• that helps organizations deliver 1:1 individualized experiences at scale while
• maximizing ROI.

• Its unified platform brings together an AI-native Personalization Engine,
• automated Journey Orchestration, its proprietary Customer Data Platform –
• TesseractDB™, and deep customer and product analytics to power truly
• intelligent, self-optimizing engagement across channels including mobile, web,
• email, SMS, WhatsApp, and more. By seamlessly connecting data, insights, and
• activation, CleverTap ensures every interaction is contextual, coordinated, and
• conversion-driven.

• Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Personalization
• Engines and a Strong Performer in The Forrester Wave™, CleverTap is at the
• forefront of the shift from campaign-led marketing to agent-led growth. Trusted
• by more than 2,000 global brands including IKEA, Tesco, Burger King, Levi’s,
• Decathlon, Domino’s, 7-Eleven, Jio, Grab, Carousell, and Emirates NBD, CleverTap
• helps businesses drive measurable growth through meaningful, autonomous customer
• engagement.

• Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap
• has 600+ employees across offices in the US, Europe, the Middle East, Asia, and
• LATAM.

• For more information, visit https://clevertap.com/ [https://clevertap.com/] or
• follow us on Linkedin [https://www.linkedin.com/company/clevertap/] and X
• [https://twitter.com/CleverTap]. Join us in shaping the future of engagement.

• CleverTap is dedicated to establishing an inclusive culture that welcomes
• individuals from diverse backgrounds, encouraging them to contribute their
• unique perspectives to our workplace.