Sobre

• Mission
• Keep CRNCY's loan product improving: own the feedback loop between the credit team and the market, and turn what you learn into product and process changes that get piloted and launched.
• Responsibilities
• ● Collect real feedback from the ground: focus groups with customers, time with agents and underwriters.
• ● Ask the hard questions until you find what truly matters and separate it from the noise.
• ● Learn market best practices first-hand and turn them into a real competitive advantage.
• ● Design processes: map how it works today, redesign how it should work, and write clear requirements the tech, credit or operations team can build.
• ● Turn what you learn into a clear solution for the credit and data teams.
• ● Work with the team to shape ideas and test them before launch.
• ● Run pilots from start to finish: plan, set the rules, run, measure and report.
• ● Turn approved changes into a launched product.
• What you need
• ● Strong in process design — you map a process, redesign it, and write clear requirements.
• ● Business project skills — you plan and run a change from start to end and measure the result.
• ● Very curious — you question assumptions and find the signal in the noise.
• ● You lead without authority — you earn trust through clear thinking and follow-through.
• ● You explain things simply — for technical and non-technical people.
• ● Fluent English and Spanish — both required, spoken and written.
• ● Latin America-based, and comfortable working in the field — customer focus groups, branch visits and market research across our markets (Panama, Belize, Barbados).
• Experience
• Required
• ● You have mapped and redesigned a real process yourself, hands-on.
• ● You have driven at least one change or pilot to a delivered, measured result.
• Preferred
• ● More time in process analysis, product/product operations, program management, or service / CX design.
• ● Consumer-facing or financial-services exposure (lending, retail, telecom, fintech).
• Education
• ● Required: Bachelor's degree in Industrial Engineering, Operations Research, or Business Research (Systems or Administrative Engineering also accepted).
• ● A strong academic record from a recognized university is valued.
• Tools & software
• ● Process/diagramming: Microsoft Visio, Lucidchart or Miro.
• ● Surveys/research: Microsoft Forms or similar.
• ● Dashboards: Power BI a plus.