Sobre

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist - Bilingual Portuguese based in Brazil.
• As a Technical Support Specialist, you will provide expert technical assistance to customers, partners, sales representatives, and internal teams across a range of connected transportation technologies. You will troubleshoot complex hardware and software issues involving connected devices, platforms, integrations, connectivity, and configuration. The role combines customer-facing communication with analytical problem-solving and hands-on technical investigation. You will manage support cases from initial contact through resolution while ensuring accurate documentation and a high-quality customer experience. Collaboration with technical teams and partners will be essential when resolving complex issues or escalating critical concerns. This is a fast-paced opportunity for a technology-focused professional who enjoys solving problems and working in a global 24/7 support environment.
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Accountabilities

• Provide technical support to customers, partners, sales representatives, and internal teams through phone, chat, and email.
• Troubleshoot and resolve hardware and software issues involving connectivity, installation, device errors, network communications, and platform-related inquiries.
• Provide technical guidance on database setup, user management, rules and reporting, portal configuration, and product implementation.
• Support connected devices and integrated technologies, including cameras, keyless systems, and other partner solutions.
• Manage support cases from initial contact through resolution, ensuring timely, accurate, and customer-focused outcomes.
• Investigate customer complaints and provide effective resolutions, escalating critical or complex concerns to management when necessary.
• Collaborate with internal technical departments and external partners to diagnose issues and develop appropriate solutions.
• Coordinate device and accessory return and exchange processes with relevant internal teams.
• Maintain detailed and accurate documentation of technical issues, investigations, and resolutions.
• Protect the confidentiality and security of customer data and information.
• Contribute to global strategic initiatives and continuous improvements within the technical support function.
• Participate in rotating schedules supporting 24/7 operations, including evenings, overnight shifts, weekends, and holidays.
• Requirements
• Fluency in English and Portuguese, both written and spoken.
• Post-secondary diploma or degree in Engineering, Computer Science, or a related field is highly valued.
• 1–3 years of experience in customer service or technical support.
• 1–3 years of experience troubleshooting technical hardware and/or software issues.
• Advanced Excel skills, including the ability to create pivot tables and reports.
• Working knowledge of programming languages such as SQL, Python, C#, or JavaScript is highly valued.
• Familiarity with data warehouses such as Google BigQuery is an advantage.
• Technical proficiency with Google Workspace, including Sheets, Docs, and Slides.
• Comfortable communicating with customers through telephone, email, and chat.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to users with different levels of technical knowledge.
• Strong interpersonal and relationship-building skills, with the ability to collaborate effectively across different organizational levels.
• Highly organized and capable of managing multiple cases, tasks, and projects simultaneously.
• Adaptable and willing to stay current with evolving technologies and changing market demands.
• Experience working within a technical or engineering organization is an asset.
• Flexibility to work any schedule in a 24/7 support environment, including afternoons, evenings, overnight shifts, weekends, and holidays.
• Benefits
• Flexible working arrangements supporting both remote and in-person collaboration.
• Home office reimbursement program.
• Baby bonus and parental leave top-up program.
• Competitive medical and dental benefits.
• Retirement savings program.
• Electric vehicle purchase incentive program.
• Online learning and professional networking opportunities.
• Opportunities to develop technical expertise in connected transportation, IoT, data, and fleet technology.
• Access to a collaborative and inclusive global work environment.
• Opportunities to contribute to innovative technology initiatives and strategic projects.
• Support for work-life balance through flexible working practices and virtual collaboration tools.
• Opportunities for continuous professional and career development.

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How Jobgether works

• We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
• We appreciate your interest and wish you the best!
• Why Apply Through Jobgether?
• Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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