Sobre

• TIER 1 CUSTOMER SUPPORT SPECIALIST

• LOCATION

• Brazil | Remote

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• WHY YOU SHOULD JOIN FLUKE RELIABILITY?

• At Fluke Reliability, we help organizations improve asset performance, reduce
• downtime, and make smarter maintenance decisions through innovative software
• solutions.
• As a Tier 1 Customer Support Specialist, you will be the first point of contact
• for customers using our software products. You'll play a critical role in
• delivering an exceptional customer experience by helping users resolve technical
• issues and get the most from our solutions.
• This is an excellent opportunity for someone who enjoys problem-solving,
• technology, and helping people succeed. You'll join a collaborative and growing
• team that is committed to professional development and offers opportunities to
• advance into areas such as Account Management, Professional Services, Sales, and
• Technical Support.
•  

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• WHAT YOU'LL DO?

• * Provide first-level technical support for Fluke Reliability software
• applications in Microsoft and web-based environments.
• * Respond to customer inquiries through phone, email, chat, and virtual
• meetings.
• * Troubleshoot software issues using strong analytical and problem-solving
• skills.
• * Investigate and identify solutions while keeping customers informed
• throughout the support process.
• * Accurately document customer issues, troubleshooting steps, and resolutions.
• * Collaborate with teammates and cross-functional partners to deliver
• high-quality customer support.
• * Manage multiple priorities in a fast-paced environment while maintaining
• attention to detail.
• * Build a strong understanding of Fluke Reliability products and continuously
• expand your technical knowledge.
• * Deliver a positive and customer-focused experience with every interaction.

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• WHAT YOU BRING?

• REQUIRED QUALIFICATIONS

• * Experience solving technical or customer-related problems in a professional
• environment.
• * Strong written and verbal communication skills, including the ability to
• explain technical concepts clearly.
• * Excellent troubleshooting and analytical thinking abilities.
• * Strong organizational skills and the ability to manage multiple tasks
• effectively.
• * Self-motivated with the ability to work independently and as part of a team.
• * Commitment to delivering excellent customer service.

• PREFERRED QUALIFICATIONS

• * Bachelor's degree or equivalent combination of education and experience.
• * Previous customer support, technical support, help desk, or service
• experience.
• * Experience working with software applications, SaaS platforms, or web-based
• technologies.
• * Basic knowledge of databases or database concepts.
• * Mechanical aptitude or experience supporting industrial, manufacturing, or
• engineering-related products.

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• WHAT YOU'LL GET?

• The following benefits should be customized based on the company's offerings
• before posting.
• * Competitive compensation package.
• * Remote work flexibility across Brazil.
• * Opportunities for career growth and internal mobility.
• * Comprehensive onboarding and product training.
• * Ongoing learning and professional development opportunities.
• * Collaborative, supportive, and inclusive team environment.
• * Exposure to innovative technology and global customers.
• * Health and wellness benefits.
• * Paid time off and company-recognized holidays.
• * Employee assistance and well-being programs.

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• #LI-NL1

• #LI-Remote

• Fortive Corporation Overview

• Fortive’s essential technology makes the world stronger, safer, and smarter. We
• accelerate transformation across a broad range of applications including
• environmental, health and safety compliance, industrial condition monitoring,
• next-generation product design, and healthcare safety solutions.

• We are a global industrial technology innovator with a startup spirit. Our
• forward-looking companies lead the way in software-powered workflow solutions,
• data-driven intelligence, AI-powered automation, and other disruptive
• technologies. We’re a force for progress, working alongside our customers and
• partners to solve challenges on a global scale, from workplace safety in the
• most demanding conditions to groundbreaking sustainability solutions.

• We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and
• energized by limitless learning and growth. We use the proven Fortive Business
• System (FBS) to accelerate our positive impact. 

• At Fortive, we believe in you. We believe in your potential—your ability to
• learn, grow, and make a difference. 

• At Fortive, we believe in us. We believe in the power of people working together
• to solve problems no one could solve alone. 

• At Fortive, we believe in growth. We’re honest about what’s working and what
• isn’t, and we never stop improving and innovating.

• Fortive: For you, for us, for growth.

• About Fluke

• Fluke is leading the world in creating software, test tools and technology that
• will support customers today and in the future. We are a customer-obsessed
• market leader with a strong reputation for reliability, quality and safety.  

• A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a
• global corporation headquartered in the greater Seattle area. Driven by the
• successful Fortive Business System, Fluke offers the passion of a startup with
• the resources of a Fortune 500 company. We are focused on the growth of our
• individual employees, teams and the Fluke brand.

• We Are an Equal Opportunity Employer
•  
• Fortive Corporation and all Fortive Companies are proud to be equal opportunity
• employers. We value and encourage diversity and solicit applications from all
• qualified applicants without regard to race, color, national origin, religion,
• sex, age, marital status, disability, veteran status, sexual orientation, gender
• identity or expression, or other characteristics protected by law. Fortive and
• all Fortive Companies are also committed to providing reasonable accommodations
• for applicants with disabilities. Individuals who need a reasonable
• accommodation because of a disability for any part of the employment application
• process, please contact us at applyassistance@fortive.com.