Sobre

MINIMUM QUALIFICATIONS

• * Bachelor’s degree in Computer Science, Engineering, a related technical
• field, or equivalent practical experience.
• * 8 years of experience in a customer-facing role working with stakeholders,
• managing customer technical implementations or transformation programs.
• * Experience supporting customers in cloud operations (e.g., launch or capacity
• planning, product release management), cloud technical support, cloud
• escalation management, or cloud consulting.
• * Ability to communicate in English and Portuguese fluently to engage with
• clients in the region.

PREFERRED QUALIFICATIONS

• * MBA or Master’s degree in a Management, Technical, or Engineering field.
• * Experience translating business requirements into technological solutions.
• * Experience in application or workload migration to public cloud providers.
• * Experience collaborating with teams, groups, business units, channel
• partners, systems integrators, and third-party developers to deliver
• solutions.
• * Understanding of IT operations, database systems, networking, IT security,
• application development, service architecture, cloud-native application
• development, hosted services, storage systems, or content delivery networks.
• * Excellent written and verbal communication, presentation, problem-solving,
• and client management skills.

ABOUT THE JOB

• As a Technical Account Manager (TAM), you will help customers successfully adopt
• Google Cloud products. You will lead the successful adoption of Google Cloud at
• organizations, guiding them through the technical facets of their Google Cloud
• transformation journey. You will manage the successful delivery of Cloud
• Consulting engagements to drive customer adoption of Google Cloud services. In
• this role, you will regularly engage with various stakeholder groups, including
• leadership of enterprises and a cross-functional, geographically dispersed team.

• Google Cloud accelerates every organization’s ability to digitally transform its
• business and industry. We deliver enterprise-grade solutions that leverage
• Google’s cutting-edge technology, and tools that help developers build more
• sustainably. Customers in more than 200 countries and territories turn to Google
• Cloud as their trusted partner to enable growth and solve their most critical
• business problems.

RESPONSIBILITIES

• * Accelerate customer adoption of Google Cloud by leading the implementation
• journey. Provide technical guidance and manage timelines, milestones,
• migration goals, and business transformation strategies.
• * Advocate for customer needs in order to overcome adoption blockers and drive
• new feature development. Lead across multiple workstreams and teams to
• maintain customer momentum.
• * Develop relationships with stakeholders to understand the customer’s
• business, develop roadmaps, and lead quarterly business reviews and executive
• sessions to better understand business and technical needs.
• * Plan for customer events and launches, partnering with Support, Engineers,
• and Site Reliability Engineers to ensure customer success, and work with
• customers and support to guide issues and escalations to resolution.
• * Develop best practices and assets based on learnings from customer
• engagements to support initiatives to scale through partners and accelerate
• Google Cloud adoption.