Sobre

• POSITION SUMMARY

• Complete designated cashier and closing reports in the computer system. Review
• shift logs/daily memo books and document pertinent information in logbooks.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as
• necessary to resolve guest call, request, or problem. Process all guest
• check-ins by confirming reservations in computer system, verifying guest
• identity, requesting form of payment, assigning room, and activating and issuing
• room key. Sell a room/accommodation to guests without reservations based on
• availability. Ensure rates match market codes and that any exceptions are
• documented. Ensure checks that come from outlets (e.g., Health Club, Retail
• Shop) are scanned and charged to room.

• Assist management in training, evaluating, counseling, disciplining, and
• motivating and coaching employees; serve as a role model and first point of
• contact of the Guarantee of Fair Treatment/Open Door Policy process. Report
• accidents, injuries, and unsafe work conditions to manager; complete safety
• training and certifications. Follow all company policies and procedures; ensure
• uniform and personal appearance are clean and professional; maintain
• confidentiality of proprietary information; protect company assets. Welcome and
• acknowledge all guests according to company standards; anticipate and address
• guests’ service needs; assist individuals with disabilities; thank guests with
• genuine appreciation. Speak with others using clear and professional language;
• answer telephones using appropriate etiquette. Develop and maintain positive
• working relationships with others. Ensure adherence to quality expectations and
• standards. Stand, sit, or walk for an extended period of time or for an entire
• work shift. Move, lift, carry, push, pull, and place objects weighing less than
• or equal to 25 pounds without assistance. Perform other reasonable job duties as
• requested by Supervisors.

• PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.

• Related Work Experience: At least 1 year of related work experience.

• Supervisory Experience: At least 1 year of supervisory experience.

• License or Certification: None

• At Marriott International, we are dedicated to being an equal opportunity
• employer, welcoming all and providing access to opportunity. We actively foster
• an environment where the unique backgrounds of our associates are valued and
• celebrated. Our greatest strength lies in the rich blend of culture, talent, and
• experiences of our associates. We are committed to non-discrimination on any
• protected basis, including disability, veteran status, or other basis protected
• by applicable law.

• At Courtyard, we’re passionate about better serving the needs of travelers
• everywhere. It’s what inspired us to create the first hotel designed
• specifically for business travelers, and it’s why the Courtyard experience today
• empowers our guests, no matter the purpose of their trip. We’re looking for
• achievers who are passionate about providing a guest experience that goes above
• and beyond, enjoy being part of a small yet ambitious team, and love learning
• how to always improve – all while having fun.

• In joining Courtyard, you join a portfolio of brands with Marriott
• International. Be where you can do your best work, begin your purpose, belong to
• an amazing global  team, and become the best version of you.