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• SOLUTION CONSULTANT & CUSTOMER SUCCESS MANAGER, ASSET MANAGEMENT (LATIN AMERICA)

• LOCATION - SÃO PAULO - SP

• WHY YOU SHOULD JOIN ACCRUENT?

• At Accruent, we help organizations transform how they manage their built
• environments. Our Asset Management solutions enable customers to improve asset
• performance, streamline operations, reduce risk, and make smarter decisions
• through connected data and intelligent workflows.

• This is a unique opportunity to combine solution consulting, customer success,
• and commercial growth in one strategic role. You'll work closely with customers
• across Latin America, helping them achieve meaningful business outcomes while
• supporting revenue growth and long-term partnerships.

• As part of a global organization backed by Fortive, you'll collaborate with
• talented colleagues, influence product strategy through customer insights, and
• play a visible role in the continued growth of our Asset Management business.

Why this role matters

• * Directly influence customer success and business growth across Latin America.
• * Serve as a trusted advisor to customers throughout their lifecycle.
• * Partner with Sales to win new business and expand existing relationships.
• * Help shape how organizations manage critical assets and operations.
• * Gain exposure to a broad portfolio of enterprise software solutions and
• global teams.

• --------------------------------------------------------------------------------

• WHAT YOU'LL DO?

• You will manage a portfolio of more than 60 customers across Latin America while
• supporting new business opportunities throughout the region.

• DRIVE NEW BUSINESS SUCCESS

• * Partner with Sales teams to understand customer challenges and business
• objectives.
• * Lead discovery sessions and solution-based conversations with prospective
• customers.
• * Deliver compelling, value-driven product demonstrations and presentations.
• * Support proof-of-concept activities and help customers evaluate solutions.
• * Contribute to winning new business opportunities across the region.

• GROW CUSTOMER RELATIONSHIPS

• * Identify opportunities to expand customer adoption of Accruent's Asset
• Management solutions.
• * Connect customer challenges to solutions across the broader portfolio,

including

• * Engineering Document Management
• * Maintenance Connection
• * Field
• * Related Asset Management solutions
• * Collaborate with account teams to support revenue growth within existing
• accounts.

• DRIVE CUSTOMER SUCCESS & RETENTION

• * Build trusted, long-term relationships with customer stakeholders.
• * Monitor customer health, business goals, and engagement levels.
• * Proactively identify risks and develop strategies to improve retention.
• * Help customers realize measurable business value from their investment in
• Accruent solutions.
• * Increase solution adoption and overall customer satisfaction.

• PROVIDE STRATEGIC LEADERSHIP

• * Facilitate customer workshops, business reviews, and executive discussions.
• * Serve as a strategic advisor throughout the customer lifecycle.
• * Share customer feedback and market insights with Product, Marketing,
• Services, and Customer Success teams.
• * Collaborate with global teams to deliver a consistent and high-quality
• customer experience.

• SUCCESS IN THIS ROLE

Performance will be measured through

• * Net Revenue Retention (NRR)
• * New business win rate
• * Regional revenue growth
• * Customer retention and adoption
• * Overall customer satisfaction and business outcomes

• --------------------------------------------------------------------------------

• WHAT YOU BRING

REQUIRED QUALIFICATIONS

• * 8+ years of experience in Solution Consulting, Pre-Sales, Customer Success,
• Account Management, or a similar customer-facing SaaS role.
• * Experience working with enterprise software solutions.
• * Demonstrated success in acquiring, growing, and retaining customer
• relationships.
• * Strong consultative discovery and solution-selling skills.
• * Ability to translate customer challenges into measurable business outcomes.
• * Experience presenting to technical, operational, and executive stakeholders.
• * Strong communication, storytelling, presentation, and relationship-building
• skills.
• * Fluency in Portuguese, Spanish, and English.
• * Based in Brazil with the ability to travel throughout Latin America as
• needed.

PREFERRED QUALIFICATIONS

• * Experience in Asset Management, Enterprise Asset Management (EAM), CMMS,
• Facilities Management, or related industries.
• * Experience managing a portfolio of enterprise customers across multiple
• countries.
• * Familiarity with multi-product solution selling and account expansion
• strategies.
• * Experience supporting both customer success and pre-sales activities.

• --------------------------------------------------------------------------------

• WHAT YOU'LL GET?

• At Accruent, you'll have the opportunity to make a meaningful impact while
• continuing to grow your career in a collaborative, customer-focused environment.

• BENEFITS OF JOINING ACCRUENT

• * A high-impact, customer-facing role with regional visibility and influence.
• * Opportunity to work with customers across Latin America and global
• cross-functional teams.
• * Exposure to a broad portfolio of Asset Management solutions and technologies.
• * A culture focused on continuous learning, innovation, and professional
• growth.
• * Career development opportunities within Accruent and Fortive.
• * Competitive compensation package.
• * Flexible work arrangements, including work-from-home flexibility.
• * Travel opportunities across Latin America.
• * Inclusive and collaborative workplace where diverse perspectives are valued.

• #LI-NL1

• #LI-Remote

• Fortive Corporation Overview

• Fortive’s essential technology makes the world stronger, safer, and smarter. We
• accelerate transformation across a broad range of applications including
• environmental, health and safety compliance, industrial condition monitoring,
• next-generation product design, and healthcare safety solutions.

• We are a global industrial technology innovator with a startup spirit. Our
• forward-looking companies lead the way in software-powered workflow solutions,
• data-driven intelligence, AI-powered automation, and other disruptive
• technologies. We’re a force for progress, working alongside our customers and
• partners to solve challenges on a global scale, from workplace safety in the
• most demanding conditions to groundbreaking sustainability solutions.

• We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and
• energized by limitless learning and growth. We use the proven Fortive Business
• System (FBS) to accelerate our positive impact. 

• At Fortive, we believe in you. We believe in your potential—your ability to
• learn, grow, and make a difference. 

• At Fortive, we believe in us. We believe in the power of people working together
• to solve problems no one could solve alone. 

• At Fortive, we believe in growth. We’re honest about what’s working and what
• isn’t, and we never stop improving and innovating.

• Fortive: For you, for us, for growth.

• Personal development and becoming the best you is all about growth and exploring
• new skills and opportunities – both in and out of the office. At Accruent, we
• call this Grow Without Limits, and we’re proud to offer each of our employees
• the resources, coaching and support necessary to achieve Growth Without Limits
• in their personal and professional lives. Explore where the path takes you.  

• About Accruent  

• Personal development and becoming the best you is all about growth and exploring
• new skills and opportunities – both in and out of the office. At Accruent, we
• call this Grow Without Limits, and we’re proud to offer each of our employees
• the resources, coaching and support necessary to achieve Growth Without Limits
• in their personal and professional lives. Explore where the path takes you.

• Accruent is a leading provider of solutions for unifying the built environment
• —spanning real estate, physical and digital assets, and the integrated
• technology systems that connect and control them. Accruent continues to set new
• expectations for how organizations can use data to transform how they manage
• their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent
• serves over 5,000 customers in a wide range of industries in more than 100
• countries worldwide.

• Explore the path. Join Accruent. 

• We Are an Equal Opportunity Employer
•  
• Fortive Corporation and all Fortive Companies are proud to be equal opportunity
• employers. We value and encourage diversity and solicit applications from all
• qualified applicants without regard to race, color, national origin, religion,
• sex, age, marital status, disability, veteran status, sexual orientation, gender
• identity or expression, or other characteristics protected by law. Fortive and
• all Fortive Companies are also committed to providing reasonable accommodations
• for applicants with disabilities. Individuals who need a reasonable
• accommodation because of a disability for any part of the employment application
• process, please contact us at applyassistance@fortive.com.