Sobre

• Arcadis is the world's leading company delivering sustainable design,
• engineering, and consultancy solutions for natural and built assets.

• We are more than 34,000 people, in over 30 countries, dedicated to improving
• quality of life. Everyone has an important role to play. With the power of many
• curious minds, together we can solve the world’s most complex challenges and
• deliver more impact together.

• Role description: The Software Support Manager I will be responsible for the
• provision of advanced technical expertise to the platform teams and the business
• enabling continued operation and optimization of the concerned applications.

Role accountabilities

• * Manage a team of highly skilled individuals focusing on service delivery
• (Tier 3).
• * Develop, monitor and improve service-related KPIs and metrics.
• * Act as an escalation point for Global Engineering Applications incidents and
• service requests
• * Represent Global Engineering Applications in Incident Management forums 
• * Act as a platform-agnostic technical advisor, providing guidance and
• recommendations that support business and technical objectives.
• * Work closely with cross-functional teams to understand technical requirements
• and provide solutions that meet project goals and drive operational
• efficiency.
• * Provide technical guidance and subject matter expertise to the business and
• platform teams.
• * Help administration and maintenance of license servers, Appstore, 3rd line
• requests..
• * Create and maintain specialty-specific KBAs plus monitor adherence and usage
• within support levels 1 and 2.
• * Provide expertise in one or more specialist areas including
• platform-specific, IT architecture, automation, citizen development, SQL and
• AR/VR visualization.
• * Undertake other additional tasks as assigned by the line manager.
• * Support requirements across gathering, testing and deployment, and ongoing
• maintenance and support.
• * Support application patches, upgrades and enhancements, version testing and
• management of Appstore software packages.
• * Ensure the application estate is secure, reliable, and performing optimally.
• * Support resolution of escalations, feedback, and communications.
• * Ensure technical specifications are in accordance with industry best
• practices and Arcadis’ standards.
• * Shared accountability for effective communication and stakeholder management.
• * Contribute to continuous process improvement and the implementation of
• industry best practices in daily work.
• * Support compliance with industry standards, regulations and security
• requirements.
• * Actively contribute to knowledge and best practices sharing across other
• teams within the tower

Qualifications & Experience

• * Good technical knowledge and understanding of software platforms, application
• portfolios and associated technologies, with the ability to support business
• and operational requirements effectively.
• * Strong experience supporting software platforms, applications and technology
• services within enterprise environments, with a proven ability to deliver
• reliable operational support and service improvements.
• * Demonstrated ability to independently solve technical problems and deliver
• outcomes in a logical, methodical and time efficient manner when working from
• high level objectives and requirements.
• * Strong analytical and problem solving skills, with the ability to investigate
• issues, identify root causes and implement practical solutions that improve
• service quality and user experience.
• * Good interpersonal and communication skills, with the ability to build
• effective working relationships and collaborate successfully within global
• and cross functional teams.
• * Experience supporting multiple projects, initiatives and operational
• activities simultaneously, balancing competing priorities while maintaining
• high standards of quality and service delivery.
• * Good understanding of automation, scripting and software development
• technologies, including experience or exposure to Forge, APIs, C#, Python or
• similar technologies.
• * Knowledge of software licensing methodologies and technologies, including
• experience or familiarity with Sentinel, RLM, FlexLM, FlexNet, CodeMeter or
• equivalent licensing solutions.
• * Demonstrated ability to work effectively with business stakeholders, vendors
• and technical teams to support service delivery, issue resolution and
• platform adoption.
• * Strong attention to detail, with the ability to maintain accurate
• documentation, support governance requirements and ensure consistency across
• support activities.
• * Experience supporting application lifecycle management activities, including
• upgrades, patching, testing and release implementation processes.
• * Commitment to continuous learning and professional development, with a
• willingness to expand technical expertise and contribute to the adoption of
• new technologies and ways of working.
• * Ability to work independently while contributing effectively within a
• collaborative and globally distributed team environment.
• * Collaborative working style that promotes accountability, continuous
• improvement and customer focused service delivery, aligned with the Arcadis
• Leadership profile of being curious, driving success and igniting passion.
• * Degree level education in Information Technology, Computer Science, Software
• Engineering or another relevant discipline, or equivalent practical
• experience.
• * Relevant certifications in software platforms, automation technologies,
• application support or related disciplines are desirable, together with
• experience supporting enterprise software environments.

• Why Arcadis?

• We can only achieve our goals when everyone is empowered to be their best. We
• believe everyone's contribution matters. It’s why we are pioneering a
• skills-based approach, where you can harness your unique experience and
• expertise to carve your career path and maximize the impact we can make
• together.

• You’ll do meaningful work, and no matter what role, you’ll be helping to deliver
• sustainable solutions for a more prosperous planet. Make your mark, on your
• career, your colleagues, your clients, your life and the world around you.

• Together, we can create a lasting legacy.

• Join Arcadis. Create a Legacy.

• Our Commitment to Equality, Diversity, Inclusion & Belonging

• We want you to be able to bring your best self to work every day, which is why
• we take equality and inclusion seriously and hold ourselves to account for our
• actions. Our ambition is to be an employer of choice and provide a great place
• to work for all our people.