Sobre

• ABOUT THE ROLE

• We are seeking a hands-on Salesforce Architect with deep expertise across Sales
• Cloud, Service Cloud, Data Cloud, AI, integrations, and enterprise automation.
• This role combines strategic solution architecture with strong technical
• execution.

• You will lead end-to-end Salesforce architecture, design scalable integrations
• and data pipelines, implement intelligent automation, and enable AI-driven CRM
• capabilities across the organization.

• This is a highly technical leadership role requiring both architectural
• ownership and active development involvement.

• KEY RESPONSIBILITIES

• Solution Architecture & Platform Design

• * Architect scalable, secure Salesforce solutions across Sales Cloud, Service
• Cloud, and Data Cloud.

• * Design data models, security architecture, sharing models, and role
• hierarchies.

• * Define integration patterns (real-time, batch, event-driven).

• * Produce technical architecture documents, solution designs, and governance
• standards.

• * Ensure adherence to Salesforce best practices and platform limits.

• * Architect servicelcoud case management lifecycle, SLAs, entitlements, and
• escalation frameworks.

• * Optimize agent console performance and service analytics.

• Data Cloud & Customer Data Architecture

• * Design and implement Salesforce Data Cloud for unified customer profiles.

• * Architect data ingestion from CRM, ERP, warehouses, and external systems.

• * Implement identity resolution, harmonization, and calculated insights.

• * Enable real-time segmentation and activation into CRM workflows.

• * Manage large data volumes and performance optimization.

• AI & Intelligent CRM Capabilities

• * Architect AI-driven use cases using Salesforce native AI capabilities.

• * Implement predictive scoring (opportunity, case classification).

• * Configure Next Best Action frameworks.

• * Enable generative AI use cases (case summaries, email drafting, knowledge
• generation).

• * Embed AI insights into automated workflows and decision processes.

• Integrations, APIs,  Middleware, Automation

• * Design and implement REST, SOAP, Bulk, and Streaming API integrations.

• * Architect inbound and outbound integrations with ERP, marketing platforms,
• and data warehouses.

• * Work with middleware platforms (MuleSoft, Boomi, Workato, etc.).

• * Implement OAuth 2.0, JWT, SAML, and secure authentication mechanisms.

• * Design event-driven architectures using Platform Events and Change Data
• Capture.

• * Ensure scalability, fault tolerance, and monitoring of integrations.

• * Design and implement ETL pipelines into Salesforce.

• * Architect reverse ETL workflows to sync data from multiple sources back into
• Salesforce.

• * Manage data transformations, deduplication, and reconciliation.

• * Ensure data quality, consistency, and governance.

• * Architect complex automation using record-triggered and scheduled flows,
• orchestration, apex-based automation etc.

• REQUIRED QUALIFICATIONS AND SKILLS

• * 7–10+ years of Salesforce experience.

• * 3+ years in an Architect or Technical Lead capacity.

* Deep hands-on expertise in

• * Apex, LWC, SOQL/SOSL

• * Salesforce APIs

• * Integration architecture

• * Service Cloud implementations

• * Data Cloud architecture

• * ETL and Reverse ETL pipelines

• * Experience designing enterprise-scale CRM ecosystems.

• * Strong understanding of identity, security, and access models.

• * Experience working in Agile delivery environments.

• * Familiarity with data warehouse ecosystems.

• * Experience implementing AI use cases within Salesforce.

• * Strong stakeholder communication and executive presence.

• * Ability to translate business strategy into scalable technical solutions.

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