Sobre

• THE ROLE

• AvantStay operates a growing portfolio of vacation homes, hotels, and multi-unit
• properties across the United States. Reliable internet, Wi-Fi, smart locks,
• access control, connected devices, and secure employee systems are critical to
• how we operate.

• We’re looking for a hands-on technical leader to own this environment across two
• areas: property technology and corporate IT. On the property side, you’ll own
• the technical standards and troubleshooting for networking, Wi-Fi, locks,
• gateways, and other connected systems. On the corporate side, you’ll own
• identity, access, core IT systems, security escalations, and automation.

• You’ll also manage 1–2 junior IT team members who handle routine support and
• administration. We want someone who solves the difficult problems, builds
• repeatable systems, and uses automation and AI to reduce manual work as
• AvantStay grows.

• WHAT YOU’LL OWN

• PROPERTY NETWORKS & IOT

• • Own network and Wi-Fi standards across vacation homes, hotels, and multi-unit
• properties.

• • Design, review, and troubleshoot LAN/WAN and wireless environments, including
• switches, access points, routers, firewalls, VLANs, DHCP/DNS, PoE, and related
• infrastructure.

• • Work directly with ISPs, managed-network providers, low-voltage vendors, and
• local technicians to resolve outages, performance issues, and recurring
• failures.

• • Own the reliability of connected property systems, including smart locks,
• electronic access control, gateways, thermostats, sensors, and other IoT
• devices.

• • Diagnose issues across the full stack: device, gateway, local network,
• internet connection, vendor cloud, API, and AvantStay systems.

• • Build monitoring and diagnostics that improve visibility into the health of
• networks and critical devices.

• • Evaluate new hardware and vendors, and partner with Product and Engineering
• where property technology connects to internal systems, APIs, and automation.

• NEW PROPERTY & MULTI-UNIT DEPLOYMENTS

• • Serve as the technical partner for new hotels and multi-unit launches.

• • Review floor plans, network diagrams, ISP plans, low-voltage designs, and
• access-control architecture.

• • Review vendor proposals, identify gaps before opening, and validate that
• installations meet AvantStay requirements.

• • Create repeatable technical standards, deployment checklists, and
• documentation for different property types.

• You won’t be expected to physically install cabling or hardware across our
• properties. Local operators and third-party vendors will provide hands-on
• support. Your role is to know what needs to be built, determine whether it has
• been built correctly, and own the technical path to resolution when it is not
• working.

• CORPORATE IT, SECURITY & AUTOMATION

• • Own core administration across Google Workspace, Okta, SSO/MFA, identity and
• access management, SaaS access, endpoints, groups, permissions, and licenses.

• • Establish secure, scalable employee onboarding and offboarding workflows, with
• routine execution delegated to junior team members where appropriate.

• • Investigate common security issues such as phishing, suspicious logins,
• potentially compromised accounts, and abnormal authentication activity.

• • Support authorized Legal or HR requests involving account preservation, Google
• Workspace retention, legal holds, searches, exports, or related data pulls.

• • Use APIs, scripting, workflow automation, and AI to eliminate repetitive IT
• administration.

• • Build role-based provisioning, automated access reviews, self-service
• workflows, and exception monitoring where useful.

• • Use modern AI tools to accelerate troubleshooting, documentation, support
• triage, and operational workflows while maintaining appropriate security and
• approval controls.

• TEAM LEADERSHIP

• • Manage and develop 1–2 junior IT team members responsible for routine support
• and administration.

• • Create clear responsibilities, escalation paths, playbooks, and service
• expectations.

• • Delegate repeatable work while remaining the technical escalation point for
• complex issues.

• • Identify which work should be automated, delegated, outsourced, or escalated.

• • Keep technical documentation current and build an operating model that can
• scale without IT headcount growing linearly.

• WHAT WE’RE LOOKING FOR

• REQUIRED

• • 6+ years of experience across network engineering, infrastructure engineering,
• systems engineering, IT engineering, managed services, property technology, or a
• closely related environment.

• • Strong networking fundamentals, including switching, routing, VLANs, DHCP,
• DNS, NAT, firewalls, PoE, and Wi-Fi.

• • Experience designing or supporting networks across multiple physical locations
• and diagnosing wireless coverage, interference, connectivity, and performance
• issues.

• • Experience administering modern cloud-based corporate IT environments,
• including identity and access management, SSO, MFA, and SaaS administration.

• • Demonstrated ability to automate technical or administrative workflows using
• scripting, APIs, or automation platforms.

• • Strong practical proficiency with modern AI tools and the ability to apply
• them to real operational workflows.

• • Strong troubleshooting instincts and the ability to solve problems that cross
• multiple vendors, systems, and technologies.

• • Experience coordinating external vendors, ISPs, installers, or service
• providers.

• • Experience managing, mentoring, or serving as the technical lead for junior
• team members.

• • Excellent written and spoken English, strong documentation skills, and the
• ability to communicate clearly with non-technical operators and employees.

• • Ability to overlap substantially with U.S. business hours.

• STRONGLY PREFERRED

• • Experience in hotels, multifamily, managed Wi-Fi, smart buildings, hospitality
• technology, or another distributed physical environment.

• • Experience with platforms such as Meraki, Ubiquiti, Aruba, Ruckus, Cisco, or
• similar.

• • Experience with smart locks, electronic access control, IoT gateways, or
• low-voltage infrastructure.

• • Experience with Google Workspace, Okta, MDM, Google Vault, retention/legal
• holds, or eDiscovery workflows.

• • Experience with Python, JavaScript/TypeScript, PowerShell, REST APIs, OAuth,
• webhooks, workflow automation, or AI coding tools.

• Specific vendor experience matters less to us than your ability to understand
• unfamiliar systems, diagnose problems methodically, and take ownership through
• resolution.

• WHAT SUCCESS LOOKS LIKE

Within your first year, we expect you to

• • Establish clear network and property-technology standards across AvantStay’s
• portfolio.

• • Create a repeatable technical deployment process for new hotels and multi-unit
• properties.

• • Improve visibility into network, lock, and connected-device health and reduce
• recurring failures through better architecture and monitoring.

• • Improve technical accountability across ISPs, installers, and technology
• vendors.

• • Make employee onboarding and offboarding substantially more automated and
• reliable.

• • Reduce manual IT administration through APIs, automation, and AI.

• • Strengthen identity, access-management, and day-to-day security processes.

• • Build an effective junior support team with clear escalation paths and strong
• documentation.

• This is not a traditional helpdesk role, and it is not a pure
• network-engineering role. We’re looking for a technical generalist with real
• depth who can move between physical infrastructure, connected devices, cloud
• systems, identity, automation, and operations—and who takes ownership when the
• answer is not obvious.