Sobre

MINIMUM QUALIFICATIONS

• * Bachelor’s degree or equivalent practical experience.

• * 5 years of experience in a technical project management or a customer-facing
• role.

PREFERRED QUALIFICATIONS

• * Experience troubleshooting Google Ads Search campaigns, Smart Bidding,
• Performance Max Search components, search query matching, or Google Ads
• scripts/APIs.
• * Background in online advertising or digital marketing in a technical or
• customer-facing support capacity.
• * Demonstrated ability to analyze complex datasets (e.g., using SQL, internal
• dashboards, or spreadsheets) to identify operational trends and influence
• product/process decisions.
• * Proven project management capability, including managing workstreams, scoping
• deliverables, and coordinating across cross-functional teams.
• * Strong written and verbal communication skills across technical and
• non-technical audiences.

ABOUT THE JOB

• gTech Ads is responsible for all support and media and technical services for
• customers big and small across our entire Ad products stack. We help our
• customers get the most out of our Ad and Publisher products and guide them when
• they need help. We provide a range of services from enabling better self help
• and in-product support, to providing better support through interactions,
• setting up accounts and implementing ad campaigns, and providing media solutions
• for customers business and marketing needs and providing complex technical and
• measurement solutions along with consultative support for our large customers.
• These solutions range from bespoke and customized ones for our customers to
• scalable support for millions of customers worldwide. Based on the evolving
• needs of our ads customers, we partner with Sales, Product and Engineering teams
• within Google to develop better solutions, tools, and services to improve our
• products and enhance our client experience. As a cross-functional and global
• team, we ensure our customers get the best return on investment with Google and
• we remain a trusted partner.

• As a Search Product Specialist in the gTech Ads Customer Support Search Center
• of Excellence (CoE), you will serve as a technical subject matter expert for
• Google Ads Search products and solutions. In this role, you will resolve complex
• technical escalations, conduct root-cause analysis, and drive operational and
• product improvements across global support workflows. You will partner closely
• with cross-functional stakeholders, including Product, Engineering, Sales, and
• Global Support to elevate the advertiser experience, develop organizational
• capability, and synthesize actionable customer insights from front line
• troubleshooting.Google creates products and services that make the world a
• better place, and gTech’s role is to help bring them to life. Our teams of
• trusted advisors support customers globally. Our solutions are rooted in our
• technical skill, product expertise, and a thorough understanding of our
• customers’ complex needs. Whether the answer is a bespoke solution to solve a
• unique problem, or a new tool that can scale across Google, everything we do
• aims to ensure our customers benefit from the full potential of Google products.

• To learn more about gTech, check out our video
• [https://www.youtube.com/watch?v=HcjR6ZngQcw].Individual pay is determined by
• factors including job-related skills, experience, and relevant education or
• training.

• US: $114000 - $163000 (USD) + 15% bonus target + equity + benefits

• Learn more about benefits at Google
• [https://www.google.com/about/careers/applications/benefits/].

RESPONSIBILITIES

• * Serve as technical Subject Matter Expert (SME) to operationalize and evaluate
• AI-assisted troubleshooting tools and agents (e.g., Cases AI, Foundry,
• Catalyst, Search Diagnostic Agents).
• * Drive knowledge dissemination, playbooks, and upskilling programs across
• global L2 Search communities and expert hubs.
• * Channel support insights and telemetry into systemic product, tooling, and
• process enhancements in collaboration with Product and Engineering.
• * Partner with Sales, Global Customer Care (GCC), Large Customer Sales (LCS),
• Google Customer Solutions (GCS), and Design Tech to streamline customer
• journeys and reduce operational drag.
• * Deliver deep troubleshooting and root-cause resolution for high-stakes
• customer escalations across Search and Performance Max.