Sobre

• JOB SUMMARY

• Manages overall operations of Health Club and . Responsible for guest and
• employee satisfaction as well as meeting standards and financial goals. Develops
• and implements marketing strategies for fitness assessment center and health
• programs.

• CANDIDATE PROFILE 

• Education and Experience

• • High school diploma or GED; 3 years experience in the recreation/health club
• operations or related professional area.

• OR

• • 2-year degree from an accredited university in Health Education, Physical
• Education, Hotel and Restaurant Management, or related major; 1 year experience
• in the recreation/health club operations or related professional area.

• CORE WORK ACTIVITIES

• Managing Health Club and Operations

• • Manages day-to-day operations, ensuring the quality, standards and meeting the
• expectations of the customers on a daily basis.

• • Schedules events, programs, and activities, as well as the work of others.

• • Develops and implements menu of classes and services, including special
• programs.

• • Develops specific goals and plans to prioritize, organize, and accomplish your
• work.

• • Manages outside vendors.

• • Orders and maintains necessary supplies and ensures workers have supplies,
• equipment, tools, and uniforms necessary to do their jobs.

• • Manages pool areas, including overall maintenance, daily upkeep and
• cleanliness.

• • Ensures all facilities are in appropriate operating condition.

• • Schedules work/repairs as needed with the Engineering Department.

• • Maintains and enforces safety standards and procedures with the recreation
• staff.

• • Ensures appropriate fees are charged to guests and that proper cash handling
• procedures are followed by all members of the recreation staff.

• • Manages operating budget.

• • Assists with major equipment purchases.

• • Provides special programming for holiday weekends and heavy transient time
• periods.

• • Plans and implements special recreational opportunities for resort guests as
• business demands.

• • Develops and implements marketing strategies for fitness assessment center and
• health programs.

• Ensuring Exceptional Customer Service

• • Serves as a role model to demonstrate appropriate behaviors.

• • Monitors quality, standards and meets the expectations of the customers on a
• daily basis.

• • Provides services that are above and beyond for customer satisfaction and
• retention.

• • Improves service by communicating and assisting individuals to understand
• guest needs, providing guidance, feedback, and individual coaching when needed.

• Conducting Human Resources Activities

• • Oversees all Human Resources activities in the Recreation Department.

• • Oversees employee satisfaction and guest satisfaction results, and ensures
• corrective action is taken when needed.

• • Identifies the developmental needs of others and coaching, mentoring, or
• otherwise helping others to improve their knowledge or skills.

• • Hires, trains, and monitors development of recreation staff.

• • Participates in the performance appraisal system process, giving feedback when
• needed.

• • Coordinates all training activities for employees in department.

• • Encourages and builds mutual trust, respect, and cooperation among team
• members.

• • Communicates expectations and performance objectives to subordinates;
• subordinates are also open to raise questions and/or concerns.

• At Marriott International, we are dedicated to being an equal opportunity
• employer, welcoming all and providing access to opportunity. We actively foster
• an environment where the unique backgrounds of our associates are valued and
• celebrated. Our greatest strength lies in the rich blend of culture, talent, and
• experiences of our associates. We are committed to non-discrimination on any
• protected basis, including disability, veteran status, or other basis protected
• by applicable law.

• At Renaissance Hotels, we believe in helping our guests experience the DNA of
• the neighborhoods they are visiting. Our guests come to discover and uncover the
• unexpected, to dive into a new culture, or simply to make the most of a free
• evening. They see business travel as an adventure because they see all travel as
• an adventure. Where others may settle for the usual, our guests see a chance to
• bring home a great story. And so do we. We’re looking for fellow spontaneous
• explorers to join our team to bring the spirit of the neighborhood to our
• guests. If this sounds like you, we invite you to discover career opportunities
• with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of
• brands with Marriott International. Be where you can do your best work,
• begin your purpose, belong to an amazing global  team, and become the best
• version of you.