Sobre

• Job Position: Customer Experience and Engagement Manager, LATAM

• Reporting to: Senior Leadership

• Office Location: São Paulo, Brazil

• Efekta provides the world's leading AI-powered learning technology. Our mission
• is to help everyone learn faster and go further by making personal tutoring
• affordable and accessible. Providing AI Personalized Learning that works
• alongside human teachers in schools, universities, and global companies. With an
• AI-driven curriculum, personal AI tutor, and AI teaching assistant, we deliver
• proven results at large scale.

• We have extremely ambitious growth plans and are looking for highly talented and
• motivated people to join us to help fuel these plans. A career with us offers
• the scale and support of a global organization, and the pace, purpose, and
• energy of a fast-growing business. We look for thinkers and doers: creative,
• collaborative, and motivated people who are excited by education, language, and,
• in a world of AI, the art of the possible.

• The Opportunity

• As CX and Engagement Manager you'll build the motion that turns a successful
• implementation into an advocate; designing the retention, advocacy and community
• programs that scale customer success beyond individual Program Managers. You'll
• report to the LATAM Ops Director, with a dotted line to the VP LATAM.

• This is a builder role. There's no established customer engagement function in
• LATAM to inherit; if you want to design it from scratch, this is the role for
• you.

• Who you are

• * A relationship builder who can turn a successful implementation into an
• advocate, not just a satisfied customer.
• * Structured and process-minded, able to design repeatable engagement journeys
• rather than one-off gestures.
• * Comfortable representing Efekta directly to Ministries, teachers and other
• implementation stakeholders.
• * Curious and listening-led — you want to understand what's actually working,
• and what isn't, before designing a program around it.
• * Someone who sees retention and advocacy as connected goals, not separate
• workstreams.

• What you'll own

• * Customer engagement calendar; own the communications, community initiatives
• and adoption campaigns that keep customers engaged.
• * Advocacy and reference program; build and manage the pipeline of
• referenceable customers and success stories.
• * Voice of Customer process; own the insight loop that feeds the wider LATAM
• team.
• * QBR/EBR support; make renewal and expansion conversations easier with
• materials that hold up in the room.
• * Stakeholder engagement; keep ministries, teachers and implementation
• stakeholders engaged well beyond go-live.

• How we'll measure success

• * Number of referenceable customers
• * Retention support and outcomes
• * Consistency of customer communication
• * Quality of Voice of Customer insight
• * Scalability of engagement across accounts

• What you'll bring

• * Experience in customer success, account management or customer marketing,
• ideally in a B2G, B2B or SaaS environment.
• * A track record of designing engagement or advocacy programs, not just running
• individual accounts.
• * Strong written and verbal communication skills, comfortable with senior
• stakeholders including government and education contacts.
• * Comfortable working cross-functionally with Program Managers, Sales and Ops.
• * Fluent in Spanish and English; Portuguese a plus given LATAM coverage.

• Why working at Efekta is great

• * A balance of autonomy and support to develop and follow your own strategy.
• * A start up fast paced environment with real potential to create
• transformative impact in schools and universities around the world if we
• succeed.
• * Surrounded by passionate talented international teammates who are experts in
• education, technology and growth and who believe nothing is impossible.
• * A competitive salary (based on track record) and benefits packages.
• * Celebrations, global gatherings and anniversary markers, including paid
• sabbaticals. 

• #LI-FE1

• Efekta Education is a multi-award-winning Tech company offering the world’s most
• advanced Agentic Teaching Platform to public and private school systems,
• universities, and global companies. 

• Championing classroom teachers, and supporting students and school operators
• alike. Delivering improved learning outcomes at large scale and with the mission
• to make high-quality education universally available. 

• Our technology is based on data and experience from the world’s largest online
• English school and 60 years of leadership in the field of immersive education.
• Our AI adapts in real time to each learner’s needs. 

• To date, Efekta’s AI-powered teaching platform has taught over 24 million people
• in 179 countries and is currently used by more than 4.5 million active students,
• 200,000 teachers, 3,000 corporate clients, and government partners worldwide.

• Efekta is an EF (Education First) company. EF is the world’s largest private
• education company. 

• Efekta is proud to be an equal opportunity employer and we are committed to
• inclusion and belonging across race, ethnicity, gender, age, religion,
• disability, parental status, identity, experience and everything else that makes
• you unique. 

• Learn more about Efekta Education: https://www.efekta.com/en/
• [https://www.efekta.com/en/]