Collections Lead – Accounts Receivable, AWS Global Order to Cash (O2C)

Amazon

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41 minutos atrás

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Nenhuma candidatura

Sobre

Amazon's Finance Operations organization is seeking Collections Lead - Accounts
Receivable who will drive strategic collection efforts, optimize cash flow
management processes, and partner across multiple stakeholders to ensure
excellent customer service while maintaining AWS's financial health. This role
combines tactical excellence with strategic thinking to influence and improve
Order-to-Cash processes. This role is based in São Paulo.

Key job responsibilities
• Design and optimize collection strategies based on data-driven analysis of
accounts receivable reports (aging, DSO and other KPIs);
• Lead cross-functional process improvement initiatives to enhance cash flow
management;
• Develop and implement best practices for customer accounts management;
• Partner with stakeholders to identify and resolve systematic billing and
collection issues;
• Analyze complex account scenarios and design solutions to resolve payment
disputes;
• Leverage multiple data sources using SQL, Excel, and internal tools to create
actionable insights;
• Analyze and optimize reporting mechanisms to track key performance metrics;
• Design and document operational procedures for managing complex customer
accounts;
• Drive resolution of escalated cases, including executive-level communication;
• Influence and collaborate with Sales, Billing, and Shared Services teams to
resolve structural issues;
• Educate internal and external customers on service tools and processes;
• Mentor team members on collection strategies and best practices;
• Develop and implement scalable solutions for payment application and
reconciliation;
• Create and maintain documentation of best practices and standard operating
procedures;
• Assess and monitor customer credit and financial health trends;
• Identify and escalate potential risks to appropriate stakeholders;
• Design mitigation strategies for complex collection scenarios;
• Ensure compliance with global collection policies and procedures. Basic
Qualifications: - Speak, write, and read fluently in English
- Experience in Finance, specially Accounts Receivable (order to cash), Treasury
and Customer Service environment
- Demonstrated Excel skills (pivot tables, XLOOKUP, VLOOKUP, HLOOKUP, filters,
basic functions, tables) with ability to work with large datasets
- Experience using Tableau or other BI tools. Develop financial and operational
reports Preferred Qualifications: - Business-to-business collections experience