Sobre

• The TS Client Services team is responsible to support our clients in the
• day-to-day needs of the Local/Int´L Cash Management Products. Client Services
• team is focused in providing the best in class services to our clients
• contributing to increase of the JP Morgan businesses. The main purpose of this
• position is to act as clients’ primary point of contact for their day-to-day
• treasury operations. 

• As a Client Service Account Manager (CSAM) you will be accountable for a
• portfolio of key Wholesale Payment clients acting as an escalation contact,
• ensuring all client service related tasks are completed promptly with a high
• degree of quality and efficiency. 

• The CSAM ensures clients' needs and expectations are formally discussed
• and analyzed to maintain quality standards, managing efficiently incoming
• telephone calls, emails as well as the administrative portion associated to
• account maintenances and the business as usual. 

• The CSAM will act as the client advocate and drive internal coordination by
• partnering with Sales, Product, Operations, Technology, Risk and Compliance to
• deliver service excellence. As the Client Service Account manager you will also
• support ongoing overall relationship health monitoring to forecast client
• “temperature” and facilitate regular discussion with Sales team. 

• Role Responsibilities 

• * Direct responsible for Service Support for Multi-National clients  
• * Clients central point of resolution and escalation for service issues;
• liaison with bank partners for issue management, with full ownership of the
• service relationship and client experience 
• * Full ownership regarding problem solving and escalation, to ensure timely
• resolution 
• * Acts as proactive partner, reaching out to clients to assess progress, client
• satisfaction, and potential impediments to a high level of service
• satisfaction 
• * Identifies and addresses product/service gaps and development opportunities,
• leveraging the full array of Treasury Services product capabilities 
• * Partners with Sales to develop an annual Client-specific service strategy
• plan for clients within portfolio 
• * Adheres to and ensures client's compliance with risk policies/practices and
• educates clients on new legal/regulatory/cyber changes 

• Required Qualifications, skills and capabilities 

• * Ability to analyze client behavior and trends to propose service
• efficiencies 
• * Bachelor's degree in Business Administration, Economics, Finance,
• International Relations, Engineering or related fields.  
• * Fluency in English (written and verbal) is mandatory; Portuguese required.
• Spanish is a plus.  
• * Previous experience in Client Services, Treasury Services, Cash Management,
• Corporate Banking, Payments, Operations, Customer Success, or related
• financial services areas.  
• * Strong understanding of treasury products and payment solutions, including
• domestic and cross-border payments, collections, cash management and account
• services.  
• * Demonstrated ability to manage multiple priorities and work effectively under
• pressure in a fast-paced environment.  
• * Excellent problem-solving and analytical skills, with the ability to identify
• root causes and drive resolution across multiple stakeholders.  
• * Strong client-facing and relationship management skills, with a focus on
• delivering an exceptional client experience. 
• * Ability to build partnerships and influence stakeholders across Sales,
• Product, Operations, Technology, Risk, Compliance and Implementation teams. 
• * Team player with a collaborative attitude and commitment to fostering an
• inclusive and high-performance culture 

• J.P. Morgan is a global leader in financial services, providing strategic advice
• and products to the world’s most prominent corporations, governments, wealthy
• individuals and institutional investors. Our first-class business in a
• first-class way approach to serving clients drives everything we do. We strive
• to build trusted, long-term partnerships to help our clients achieve their
• business objectives.

•   
• We recognize that our people are our strength and the diverse talents they bring
• to our global workforce are directly linked to our success. We are an equal
• opportunity employer and place a high value on diversity and inclusion at our
• company. We do not discriminate on the basis of any protected attribute,
• including race, religion, color, national origin, gender, sexual orientation,
• gender identity, gender expression, age, marital or veteran status, pregnancy or
• disability, or any other basis protected under applicable law. We also make
• reasonable accommodations for applicants’ and employees’ religious practices and
• beliefs, as well as mental health or physical disability needs. Visit our FAQs
• [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about
• requesting an accommodation.

• J.P. Morgan's Global Banking business is one of the largest wholesale banking
• client franchises in the world. We serve clients, including corporations,
• governments, states, municipalities, healthcare organizations, education
• institutions, banks and investors.

• Global Investment Banking supports a broad range of corporations, institutions
• and governments by providing strategic advice, capital raising and risk
• management expertise.