Sobre

• Company Description
• Wise is a global technology company, building the best way to move and manage the world’s money.
• Min fees. Max ease. Full speed.
• Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
• As part of our team, you will be helping us create an entirely new network for the world's money.
• For everyone, everywhere.
• More about our mission and what we offer.
• Job Description
• We’re looking for a Card Disputes Associate/Analyst to join our team in the São Paulo office! This role is a unique opportunity to have an impact on Wise’s mission, help save millions more people money and work in a disruptive, fast-growing and fun environment.

Here’s how you’ll be contributing to Card Disputes team

• As a Card Disputes Associate, you are a frontline expert responsible for the heartbeat of our daily operations and are the executor of the workload directly contributing to SLAs.
• Maintain consistent and high-level execution of daily tasks and recurring responsibilities within Card Disputes.
• Support own team in reaching main performance metrics targets and SLAs set for the Operations organisation.
• Meet individual SLAs and KPIs set for the role.
• Detect and escalate domain-related problems and complex issues, ensuring timely and relevant communication with stakeholders.
• Follow Operational procedures and keep track of critical updates.
• Execute the end-to-end investigation and resolution of complex Card Fraud (CF) and Non-Fraud (NF) disputes, ensuring every decision is strictly compliant with card scheme rules and regulatory requirements.
• Actively identify weaknesses or “friction points” in daily workflows, proposing and helping implement practical solutions that make our operations more scalable and efficient.
• Maintain a high bar for accuracy and security in every case handled, upholding detailed records and ensuring all reporting responsibilities are met with factual precision.
• Work closely with Customer Support, Compliance, and Product teams to gather evidence, resolve high-priority escalations, and provide frontline insights into emerging fraud trends.
• Qualifications
• You’ve excellent verbal and written communication skills, with the ability to express thoughts concisely and justify independent judgment calls with confidence.
• You’ve experience in an operational environment, preferably in payments, financial services, or back-office processing.
• You demonstrate strong attention to detail and commitment to maintaining high quality and accuracy in processing.
• You’ve good problem-solving and analytical skills to investigate and resolve dispute cases.
• You’re a self-starter, capable of managing daily workload and prioritizing effectively to meet deadlines.
• You thrive under pressure by multitasking efficiently and taking full responsibility for tasks, whether working as a collaborative team player or independently.
• You’ve a proactive, growth-oriented attitude, and are keen to learn whilst valuing constructive feedback to continuously improve performance.

Eligibility requirements

• Minimum 3 years of hands-on experience in Card Dispute Operations
• Experience should include both Fraud and Non-Fraud disputes
• You have worked on end-to-end dispute investigation and resolution, not just case routing or customer support
• Additional Information
• Heads Up on Resumes: Please submit your resume in English. We want to be sure we give everyone's application a fair review! Resumes in Portuguese will not be consider.
• 🚀 RSU’s in a rapidly growing company
• 💻 Flexible working model
• 💪 An annual self-development budget
• 🩺 Health and dental allowance for you and your dependents
• 💝 Company-paid: Life Insurance, and an EAP program
• ☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
• 🏝️ A paid 6-week sabbatical leave after four years
• 👶🏼 8-weeks of paid parental leave, after a year with us and child care assistance
• 🚌 Transportation vouchers
• 🍕 Food (730 BRL per month) and meal (1,188 BRL per month) vouchers
• 🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil
• Click here to learn more about the benefits that we offer at Wise
• For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
• We're proud to have a truly international team, and we celebrate our differences.
• Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
• If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
• Keep up to date with life at Wise by following us on LinkedIn and Instagram.

• Compensation: BRL 7800 - BRL 9350 - monthly