Sobre

• The LATAM CFX team is looking for a talented, smart, and entrepreneurial
• Business Intelligence Analyst (BA) to help us build an exceptional Customer
• Fulfillment Experience (CFX) in the complex and exciting Concessions (NCRC) and
• Returns Experience (RCX) space to support LATAM fast-paced growth.

• As a Business Intelligence Analyst (BA) in this team, you will be responsible
• for driving and building data & analytics solutions to identify, prevent,
• anticipate, solve for customer pain points, network defects, abuse behaviors,
• policy and catalog gaps, and opportunities throughout the purchase and
• post-purchase journey in MX and BR.

• As a Business Intelligence Analyst (BA), you'll be at the heart of Amazon's
• data-driven culture, building programmatic and analytics solutions that power
• intelligent business decisions and solve opportunities about concessions,
• returns experience & policies, operating procedures, network and
• product/program's logic. Your insights will shape strategy, drive customer
• satisfaction, and drive business growth and profitability across one of Amazon's
• most critical areas.

• You will partner closely with MX/BR NCRC & Returns PMs, BIE Leads and Engineers,
• Operations Managers, and IES BIE/Applied Scientists to solve business problems
• and should be skilled at translating complex or ambiguous problem statements
• into analytic requirements.

• Additionally, you will act in an analytic consultative capacity and can both
• articulate the “so-what” of your analytic results and model potential/real
• outcomes of proposed solutions to senior leadership.

• A successful candidate will develop a strong understanding of our business and
• make data-driven conclusions and programmatic solutions with direct impact in
• Amazon's profitability. They will be comfortable with ambiguity and learning new
• analytical skills, while working in a fast-paced dynamic environment.

• Key job responsibilities
• Strategic Insights and Solutions
• - You follow Amazon product development best practices and work backwards to
• identify gaps and defects in customers shopping journey.
• - Spearhead business intelligence & data analytics initiatives that directly
• impact Amazon's profitability.
• - You develop advanced analytical tools and models to uncover hidden business
• opportunities.
• - Present compelling insights, business models, programs, workflows, policies
• recommendations to senior leadership, influencing key decisions.

• Innovate with Advanced Analytics
• - Harness the power of Large Language Models (LLMs) and AI to generate business
• impact
• - Lead data-driven discussions with Product and Operations teams to accelerate
• growth and solve for leakages
• - Pioneer new methodologies in returns experience, abuse and defect analytics,
• setting industry standards
• - Create intuitive and automated analytical tools that transform complex data
• into clear, actionable insights
• - Continuously innovate and simplify tools and processes, maximizing impact

• Influence Through Communication
• - Craft compelling narratives from data, influencing key stakeholders
• - Develop effective metrics that shape the future of Amazon's purchase, delivery
• and returns experience
• - Collaborate across teams to drive adoption of data-driven strategies

• About the team
• Joining the CFX team means partnering with a dynamic and creative group who set
• a high bar for innovation and success in a fast-paced and changing environment.
• We are looking for a leader with super-powers in analytics and getting things
• done (a not-that-frequent combination!). Basic Qualifications: - Experience with
• data visualization using Tableau, Quicksight, or similar tools
• - Experience in analyzing and interpreting data with Redshift, Oracle, NoSQL
• etc.
• - Experience with one or more industry analytics visualization tools (e.g.
• Excel, Tableau, QuickSight, MicroStrategy, PowerBI) and statistical methods
• (e.g. t-test, Chi-squared)
• - Experience with scripting language (e.g., Python, Java, or R) Preferred
• Qualifications: - Master's degree, or Advanced technical degree
• - Knowledge of data modeling and data pipeline design
• - Experience with statistical analysis, co-relation analysis

• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.