Sobre

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: Join our collaborative team as a Sr Customer Service Administrator at Thermo Fisher Scientific, where you'll contribute to our mission to enable customers to make the world healthier, cleaner, and safer. In this position, you'll manage customer relationships, process orders and contracts, handle tenders and quotations, and ensure exceptional service delivery. In this multifaceted environment, you'll work across teams to coordinate shipments, maintain documentation, and contribute to continuous improvement initiatives. You'll serve as a key liaison between customers, sales teams, and internal departments, managing complex administrative processes while maintaining the highest standards of accuracy and customer satisfaction. Your work will directly impact our ability to deliver critical scientific solutions to customers worldwide, from supporting clinical trials to enabling groundbreaking research. REQUIREMENTS: • 2 years of customer service or administrative experience in a similar role • Preferred Fields of Study: business administration, science, or related field • Relevant professional certifications beneficial • Strong proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook) • Experience with ERP systems (SAP, QAD) and CRM platforms (Salesforce) • Excellent written and verbal communication skills, with fluency in English • Demonstrated ability to manage multiple priorities and meet deadlines • Strong attention to detail and commitment to accuracy • Experience with tender/bid documentation and contract administration • Knowledge of GMP, ISO standards, and quality systems preferred • Ability to work independently while collaborating effectively within a team • Experience in pharmaceutical, healthcare, or scientific industries beneficial • Strong problem-solving skills and process improvement mindset • Excellent organizational and time management abilities • Ability to adapt to changing business needs and priorities • Professional approach and customer-service orientation Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.