Sobre

• Assistente de Folha de Pagamento

• * Entry level position with limited prior training or relevant work experience.
• Acquires basic skills to perform routine tasks. Work is prescribed and
• completed with little autonomy. Works with either close supervision or under
• clearly defined procedures.
• * Performs business support work. Primarily applicable to roles whose main
• purpose is to provide service or other functional support to others in the
• application of business strategy, typically acting as a resource or being
• part of a business and often clerical process . Uses administrative, data
• organizing and coordination and/or client service skills to complete work.
• Performs tasks according to established procedures.

Roles and Responsibilities

• * Engages the client in business process and product support activities
• prescribed in BPO contract.
• * Acts in a direct client-facing capacity where the associate fields/resolves
• issues via either phone or email.
• * Assists in resolving transactional issues through direct interaction with the
• client; through escalation of Employee Call Center escalations;
• * Project-oriented research opportunities. However, goes beyond assisting with
• ad hoc transactional issues to focus on providing process advice, program
• interpretation, and sharing of procedural ramifications and/or best
• (procedural) practice advice.
• * Ensures timely, quality, and otherwise value-adding services are performed
• within operational parameters.
• * Acts as point of contact for both clients and third-party vendors.
• * Escalates unresolved issues to appropriate parties.
• * Maintains positive client relationship throughout the interaction.
• * Recommends opportunities for service delivery improvements.
• * Scope of support is governed by nature of product offering and contractual
• agreement. Product offerings may include: Payroll, Health & Welfare as well
• as Retirement Benefits, Talent Acquisition, Compensation & HR Program
• Administration, and Tax

Educational Qualification & Experience

• * RequiresBachelor's Degree
• * 0-2 years of experience is required